Privacy Requests.

1. How to make a request.

Send your request from the email address associated with your Scrivella account to privacy@scrivella.ai.

Tell us whether you are requesting access, correction, account deletion, transcription-related deletion or another privacy action.

2. Identity verification.

We may need to verify that you control the account or are otherwise authorised to make the request before disclosing or deleting account information.

3. Account deletion.

When a valid deletion request is processed, Scrivella will delete or de-identify customer audio, transcripts and personal account data that is no longer required.

Some billing, tax, fraud, dispute, audit or legal records may need to be retained for the applicable retention period.

4. Individual transcription deletion.

You can delete supported retained transcriptions from within Scrivella without requesting full account deletion.

Deleting a transcription removes the associated source audio from active customer storage and removes the active transcript content from the Scrivella customer record.

5. More information.

See the Privacy Policy for more information about Scrivella's data practices and retention rules.